FAQs

You can sell a variety of merchandise, including t-shirts, poster bundles,  accessories, and more, as long as they are related to your current and upcoming shows and are officially licensed, if applicable. You can also sell your leftover stocks from previous shows. With some exception, you may sell non show-related items as long as it represents your company.

You have the flexibility to set your own prices based on your show and your audience profile. However,  we require a minimum of P500  net selling price  (excludes web operation fees) for items sold on your shop, in consideration of platform fees and for you to have a reasonable profit.

For your own self-produced  merchandise, you can choose to handle shipping and fulfillment yourself, or you can use our fulfillment services for a fee. 

Should you opt for our Merch Xpress service, we handle everything from end-to-end without you spending a dime or doing any work. 

We have a logistics partner to handle pick-up and shipments. We do shipments within the Philippines as well as  international shipping.

If you have your preferred shipping company, you may engage them as you wish. Please ensure that you have set up a shipping profile for shipments under your preferred company.

You must establish a clear return and exchange policy. Our platform allows you to specify these policies for your merch.

For Merch Xpress items, we implement a non-cancellable and non-refundable policy, no return & no exchange, as these are made-to-order items. For apparels, size charts are included in the product details for buyers to carefully check prior to placing their orders.

Payments are processed through our secure payment gateway and transferred to your bank account on a monthly basis. In case of order disputes, there may be payout delays from our payment gateway provider.

We charge a Web Operation Fee on each sale, which includes payment gateway fee and platform fee for which a portion of the proceeds go to our non-profit partner beneficiary. We also allocate funds for our Customer Rewards Program for which points may be used as discount value for items purchased on the platform.

You can reach our support team via email at support@fanatixshop.com or through our Viber help line +639179888991

All merchandise must be officially licensed, if applicable. Compliance with local and international (for international shipments) trade regulations is also a must.

As our Premier Production Partner, we offer our complimentary marketing services to support you in your marketing efforts. We can help you with email marketing, social media marketing campaigns, virtual fan conference, digital sign ups, and even sponsors for your shows.

Yes, you can track your sales and monitor yourmerch  performance through your shop dashboard.

Address customer complaints promptly and professionally. If you need assistance, our support team is here to help.